Frequently Asked Questions

Ihe Holdings Limited is Nigeria's leading provider of premium epoxy flooring solutions, decorative concrete systems, and professional training programs. We specialize in industrial, commercial, and residential flooring applications with over 8 years of experience in the industry.

Our main office is located at No 11 Joseph Street, Off Opebi Link-Road, Opebi, Ikeja, Lagos, Nigeria. We serve customers throughout Nigeria and have plans for expansion into other African countries.

You can contact our customer support team via:

• Phone: +234-704-882-1509 / +234-706-505-0853
• Email: info@iheholdings.com
• Technical Support: support@iheholdings.com
• Online contact form on our website

We typically respond within 24 hours for general inquiries and within 4 hours for technical support during business hours.

Our business hours are:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 3:00 PM
• Sunday: Closed

We also offer emergency support 24/7 for critical issues. Contact our emergency hotline at +234 (0) 812 345 6792.

We offer a comprehensive range of epoxy flooring products including:

• Industrial-grade epoxy coatings
• Decorative concrete overlays
• Anti-slip flooring systems
• Chemical-resistant coatings
• Primers and sealers
• Application tools and equipment
• Maintenance products

Yes, most of our products come with manufacturer warranties ranging from 1-5 years depending on the product type and application. We also provide installation warranties when we handle the installation. Specific warranty details are provided with each product and service.

Absolutely! We offer custom color matching services and can create epoxy flooring in virtually any color you need. Our color matching service ensures consistency across your project and can match existing brand colors or design requirements.

We are committed to environmental responsibility and offer several eco-friendly product options including low-VOC (Volatile Organic Compounds) formulations and water-based systems. We can recommend the most environmentally appropriate products for your specific application.

Yes, we have a team of certified installation professionals who provide expert application services for all our products. Our installation services include surface preparation, custom design work, quality assurance, and post-installation support.

Installation time varies depending on the project size and complexity:

• Small residential projects: 1-3 days
• Commercial spaces: 3-7 days
• Large industrial facilities: 1-3 weeks
• Complex decorative applications: 5-10 days

We provide detailed timelines during the quotation process.

Proper surface preparation is crucial for successful epoxy flooring. This typically includes:

• Cleaning and degreasing
• Repairing cracks and imperfections
• Grinding or shot blasting for proper adhesion
• Moisture testing and treatment
• Primer application

Our team will assess your specific surface and provide a detailed preparation plan.

In many cases, yes! Epoxy flooring can often be installed over existing concrete, tile, or other suitable surfaces. However, this depends on the condition and type of existing flooring. Our team will assess your specific situation and determine the best approach for your project.

Yes, we ship our products throughout Nigeria using reliable courier services and our own delivery network. We offer both standard and express delivery options to meet your project timelines.

Shipping rates vary based on:

• Package weight and dimensions
• Delivery location
• Delivery speed (standard vs express)
• Special handling requirements

You can calculate shipping costs during checkout, or contact us for a quote on large orders.

Delivery times vary by location:

• Lagos: 1-2 business days
• Other major cities: 2-4 business days
• Remote areas: 5-7 business days

Express delivery options are available for urgent orders.

Currently, we primarily ship within Nigeria. However, we are expanding our international shipping capabilities. Please contact us to discuss international shipping options for your specific needs.

We offer a 30-day return policy for most products. Items must be:

• Returned within 30 days of purchase
• In original, unopened condition
• Accompanied by original receipt
• Not customized or specially ordered items

Please contact us for a return authorization before shipping items back.

To return a product:

1. Contact our customer service team to obtain a return authorization number
2. Package the item securely in its original packaging
3. Include the return authorization number and original receipt
4. Ship the item to our designated return address
5. We'll process your refund within 5-7 business days of receiving the returned item

If you receive a defective product, please contact us immediately. We will arrange for a replacement at no cost to you, including covering all shipping expenses. We take product quality seriously and will resolve any defects promptly.

We offer comprehensive training programs including:

• Basic epoxy application techniques
• Advanced decorative concrete methods
• Industrial flooring installation
• Safety protocols and best practices
• Equipment operation and maintenance
• Business development and marketing
• Professional certification programs

Our training programs are designed for:

• Contractors and construction professionals
• DIY enthusiasts looking to improve their skills
• Business owners entering the flooring industry
• Employees of construction companies
• Anyone interested in learning epoxy flooring techniques

No prior experience is required for basic courses.

Yes, we provide certificates of completion for all our training programs. Our advanced certification programs are recognized by industry associations and can enhance your professional credentials in the flooring industry.

Training program duration varies:

• Basic courses: 1-2 days
• Intermediate programs: 3-5 days
• Advanced certification: 1-2 weeks
• Specialized workshops: 1-3 days

We also offer flexible scheduling options including weekend and evening classes.

Our affiliate program allows you to earn commissions by promoting our products and services. You receive unique affiliate links, and when someone makes a purchase through your link, you earn a commission. It's free to join and provides ongoing earning potential.

We offer competitive commission rates:

• Product sales: 10% commission
• Installation services: 15% commission
• Training programs: 20% commission
• Recurring customers: 5% lifetime commission

Commission rates may vary for special promotions and bulk orders.

Affiliate payments are processed monthly on the 15th of each month for the previous month's earnings. The minimum payout threshold is ₦5,000. Payments are made via bank transfer, and we provide detailed earnings reports.

Our affiliate dashboard provides comprehensive tracking including:

• Click-through rates and conversion statistics
• Earnings breakdown by product and service
• Real-time sales tracking
• Payment history and upcoming payouts
• Marketing materials and promotional tools

To join our affiliate program, you must:

• Be 18 years or older
• Have a valid bank account
• Provide accurate contact information
• Agree to our affiliate terms and conditions
• Have a website, blog, or social media presence (preferred but not required)

We review all applications to ensure program integrity.